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Frequently Asked Desktop Tech Questions Table of Contents
When I try to turn on my computer, nothing happens. The power light is not on. What can I do?Make certain that your computer power cord is snugly plugged in - both to the computer and to a power source. Check the rocker arm on the computer's power supply to ensure that it is in the "On" position. If you are using a surge protector or UPS, make certain that the device is on and that the status indicator light, if any, is green. Temporarily bypass the surge protector or UPS and connect the computer directly to a wall receptacle. If, after checking that you have power to the computer, you find that you still have no lights, your power supply is the likely culprit. If your computer has been exposed to a strong power surge, the surge may have damaged the power supply, components (motherboard, processor, modem, etc.) and peripherals (keyboard, mouse, printer, etc.) connected to the computer.
Why won't my computer boot?As a general rule, if there is power to the computer, but it will not boot, one (or more) of the following is the cause:
When I try to run ScanDisk or defragment my hard drive, I get nowhere. They keep re-starting. What can I do?You have to run these utilities in Safe Mode or quit all programs running in the background and disable your screen saver. These programs interrupt the disk scanning and defragmenting processes.
Why does my computer run so slowly?One or more of the following may account for the slow performance:
How can I determine what programs are running on my computer?Simultaneously depress the Ctrl, Alt and Delete keys to bring up Task Manager. Click on the Applications tab. Some Spyware/Adware programs may not show up in the Win95/98/ME Task Manager. If you use Task Manager to close out programs for diagnostic purposes, you can only select one program at a time to quit.
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